terms & conditions + faq's.
We kindly ask students to please choose carefully when choosing which payment option they would like and to please read all T&C's before signing up.
Direct Debit Terms
Things to know at the start of your direct debit package.
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Your direct debit package will begin as soon as you sign up and will be billed on the same day fortnightly or 8 weeks thereafter.
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If you would like to change the day your debit comes out of your account please speak to staff to set this up for you.
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Understand your membership commitment: As a member, you can use our studio in line with these terms and conditions, including our studio code.
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How old do you have to be? You must be at least 18 years old to sign up for direct debit packages. If you are under 18, a parent or guardian must sign your package agreement and liability forms on behalf of you. You can then take part in all levelled pole classes. If you are 16 or 17 a parent or guardian must co-sign and verbally speak to staff if you are wanting to join any exotic, chair, practice time or burlesque classes.
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Underlining health issues: by signing up to our classes or use of studio you are committing to taking your health and safety into your own hands. Our staff and contractors are not medically trained. They are not qualified to assess if you are in good physical condition and can exercise without risking your health, safety or comfort. If you have any doubts, we strongly urge you to seek expert advice before starting an exercise program. This also includes past or present injuries, illnesses or pregnancies.
Things to know during your direct debit package.
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Class cancellation period: If you are unable to attend a class which you have booked into you can cancel or reschedule that class 12 hours prior to class start time. Once cancelled that class credit will return to your package to be used with the fortnight. Unused class credits within a fortnight do not get carried over to the next billing period. If you forget to cancel a class booking within the 12 hours you are still able to remove yourself from the class in order to avoid no show fees, however that class credit will be lost.
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We understand that serious issues come up in life and want to provide the best experience for all so if you have a very extraordinary issue in which you were not able to cancel within the 12 hour period please speak to any of our team and we will do our very best to help in any way we can.
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Please make sure to cancel out of any classes you are unable to attend so as to allow other students to take that place and to allow our teachers to plan for that class accordingly. There are currently no "no show' fees for direct debit packages unless you are on the "Unlimited" pack which carries a $10 no show fee if you don't cancel or reschedule.
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Your commitment to us on a direct debit package includes; your account can accept direct debits (your financial institution can confirm this. There is enough money in your account on the payment day. You tell us if you are transferring or closing your account, at least 3 business days before your next direct debit. You tell us about any changes to your credit card, such as its expiry date or number, at least 3 business days before your next direct debit
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What happens if your payment is late or fails? If you do not fully pay your fees on the due date, your studio access with be paused until your payments are up to date and you have given us your new account details. A late payment fee of $7.50 will be charged each day the system tries to debit your account after the initial failed payment. Your fees will continue to be debited from your nominated account without notice, until we have received the total amount owing.
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We may sometimes add to, change or remove our terms and conditions. This includes changing a studio's opening and closing hours, its services and facilities and membership fees. You will be notified to the best of our ability via your contact details of changes.
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Renewal- Membership contracts will continue to be debited ongoing until cancelled with 2 weeks notice period.
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Direct debit cancellations- Cancel your direct debit anytime with a 2 week notice period before your next billing cycle by emailing staff at info@bohemiadance.com.au.
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Freeze your account- Put your direct debit on hold anytime with 2 weeks notice period before your next billing cycle for up to 4 weeks.
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Refunds- we have a strict no refund policy, we may however offer class or retail credit if applicable.
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There will be an automatic freeze on all direct debits over the closure period of the Christmas holidays. All direct debit packages will automatically resume after the break.
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Class booking period: book your class up to 2 hours prior to class start time to secure your spot. Class booking closes 2 hours before class start time and will not show on timetable.
Class Pack Terms
Things to know at the start of your class pack:
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Class Packs- Expire after 12 weeks/3 months from date of purchase. Any remaining class credits un-used at the end of the expiry period will be lost.
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As a student and customer, you can use our studio in line with these terms and conditions, including our studio code.
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How old do you have to be? You must be at least 18 years old to sign our compulsory liability and consent forms. If you are under 18, a parent or guardian must sign your forms on behalf of you. You can then take part in all levelled pole classes. If you are 16 or 17 a parent or guardian must co-sign and verbally speak to staff if you are wanting to join any exotic, chair, practice time or burlesque classes.
-
Underlining health issues: by signing up to our classes or use of studio you are committing to taking your health and safety into your own hands. Our staff and contractors are not medically trained. They are not qualified to assess if you are in good physical condition and can exercise without risking your health, safety or comfort. If you have any doubts, we strongly urge you to seek expert advice before starting an exercise program. This also includes past or present injuries, illnesses or pregnancies.
Things to know during your class package.
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Class cancellation period: If you are unable to attend a class which you have booked into you can cancel or reschedule that class 12 hours prior to class start time. Once cancelled that class credit will return to your package to be used within the package expiry term. If you forget to cancel a class booking within the 12 hours you are still able to remove yourself from the class in order to avoid no show fees, however that class credit will be lost.
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We understand that serious issues come up in life and want to provide the best experience for all so if you have a very extraordinary issue in which you were not able to cancel within the 12 hour period please speak to any of our team and we will do our very best to help in any way we can.
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Please make sure to cancel out of any classes you are unable to attend so as to allow other students to take that place and to allow our teachers to plan for that class accordingly. There are currently no "no show' fees for class packages unless you are on the "Unlimited" direct debit pack which carries a $10 no show fee if you don't cancel or reschedule.
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There are no limits on how many classes you can attend/book into on a class pack. however many classes you have pre paid for you can use whenever you like across the timetable within that 3 month period.
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If you run out of class credits in your pack mid way through a term simply purchase another pack to top up your credits, a new 3 month period begins at the start of each new class pack purchase.
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We may sometimes add to, change or remove our terms and conditions. This includes changing a studio's opening and closing hours, its services and facilities and membership fees. You will be notified to the best of our ability via your contact details of changes.
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Class booking period: book your class up to 2 hours prior to class start time to secure your spot. Class booking closes 2 hours before class start time and will not show on timetable.
Whats the difference between a Direct Debit and a Class pack?
Direct debit
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Fortnightly direct debits for the total amount of classes you would like to do each week
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Additional perks- free practice times
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Discount when booking multiple classes
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Direct debits keep going until you email to pause or cancel (2 weeks notice before next payment debit required)
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Upgrade or Downgrade how many classes you want to do at the beginning of new 10 wk term.
class pack
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Upfront payment of total amount of classes debited from your account at time of purchase
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Book into any amount of classes per week. eg. if you want to do 10 classes in one week you can! or 2 one week and 3 the next? You Can!
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Classes packs expire 3 months from date of purchase
How do catch up classes work?
If you are unable to make your booked in class we ask that you cancel your booking in that class 12 hours in advance of the class starting. By doing this it allows us to inform our teachers of students attending and also know whether the class will run or not (if everyone cancels there will be no one to teach!). We respect every single persons time including our team and our students so we want to make it fair to everyone.
To cancel simply login to your account through the website or Vagaro app, find the class you are scheduled into and hit cancel or reschedule. By doing this the booking system will acknowledge you won't be there and add that class credit back to your account to then use at a later date.
Simply choose another class or time which suits you and book in the usual way online.
We understand that serious issues come up in life and want to provide the best experience for all so if you have a very extraordinary issue in which you were not able to cancel within the 12 hour period please speak to any of our team and we will do our very best to help in any way we can.
Please note any un-used class credits on a direct debit package do not roll over to the next billing cycle so make sure you use up those credits in time.
Do I have to book into the same class day/time every week?
Not at all! We want to provide you with the most flexible experience we can so we have designed our booking system and class schedule to allow you to pick and choose which classes you wish to attend.
This makes it perfect for those who have ever changing schedules!
Please remember however that each week in most classes you will learn a routine and will progress bit by bit learning it each week. If you miss too many weeks you may fall behind in learning the tricks and choreography.
But what if I DO want to do the same class every week and don't want to book in individually?
We also want to cater for those who like to commit to a time and day and not have to think about it any more after they book in once. E.g I want to show up every Monday at 6:20pm and not have to think or book it again
This option is only available for those on a class pack. Direct debit packages can only be booked 2 weeks ahead once payment has come out of your account for that cycle.
I am going on Holiday can I put my Direct Debit on hold?
You sure can! No longer do you have to forfeit classes you have paid for or not book into a full term because you have booked a holiday.
If you know you will be away for 2 weeks or longer and you would like to freeze/put your membership auto payments on hold you can email us at info@bohemiadance.com.au 2 weeks before you go away to request payments to be put on hold for up to 4 weeks.
Classes/weekly payments will then resume once your freeze time period has ended and will resume as normal.